Scope and application

This policy applies to personal information we collect from clients, prospective clients, website visitors, and account holders. “Personal information” means information about an identifiable individual, as understood under applicable Canadian privacy statutes, including the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies to our activities. Business contact information that is solely work-related (for example, your name, title, and business email at an organization) may be treated differently under law; we still handle it responsibly as described here.

Who we are

Catering تورنتو is the organization responsible for personal information described in this policy. For questions about this policy or our privacy practices, contact us at order@cateringtoronto.app or use the phone or messaging options shown on our تماس page. We may use service providers to assist with hosting, email, analytics, and payments; they process information on our instructions as described under “Service providers and lawful disclosure” below.

Information we collect

We collect contact and identity information you provide (name, email, phone, company), delivery and venue details, event parameters (date, headcount, service style), dietary notes and preferences, order history, and account credentials if you register. When you pay online, payment card details are collected and processed by our payment processors (for example Stripe); we do not store full card numbers on our servers. We also collect technical data such as IP address, browser type, device identifiers, pages viewed, and timestamps, and we use cookies and similar technologies as described in our Cookie Policy. If you correspond with us by email or phone, we retain those communications to fulfill your request and maintain our relationship.

How we use personal information

We use personal information to: provide quotes and catering services; process, fulfill, and invoice orders; communicate with you about scheduling, delivery, and changes; authenticate accounts; detect and prevent fraud, abuse, and security incidents; improve our website, menu presentation, and operations; comply with legal, regulatory, and tax obligations; and send transactional notices (for example order confirmations). With your express consent where required, or where permitted by law, we may send marketing messages about our services; you may withdraw marketing consent at any time using the unsubscribe mechanism in those messages or by contacting us.

Cookies and similar technologies

We use cookies, local storage, and similar technologies to operate the site, maintain sessions (including shopping cart functionality), remember preferences, measure performance, and understand aggregate usage patterns. Details about categories of cookies, third parties involved, and your choices appear in our Cookie Policy. If you disable certain cookies, parts of the site (including checkout or cart persistence) may not function correctly.

Service providers and lawful disclosure

We disclose personal information to service providers who perform services on our behalf—such as cloud hosting, email delivery, payment processing, customer relationship tools, and analytics—under contractual terms that require appropriate confidentiality and security. We may disclose information where required by law, regulation, legal process, or governmental request; to enforce our agreements; to protect the rights, property, or safety of Catering تورنتو, our customers, or the public; or in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations. We do not sell personal information in the conventional sense of exchanging lists for monetary consideration.

Cross-border processing

Your information may be processed and stored in Canada and, where we use service providers located elsewhere (including the United States), in those jurisdictions. When personal information is processed outside Canada, it may be subject to the laws of that jurisdiction, including lawful access requests from government authorities. We select providers that offer contractual protections consistent with Canadian privacy expectations and limit use to what is needed to provide their services.

Retention

We retain personal information only as long as necessary for the purposes described in this policy and to meet legal, accounting, and insurance requirements. Order and billing records may be kept for a number of years as required for tax and business record-keeping. When retention is no longer required, we delete or anonymize information in accordance with our internal schedules, subject to backup and archival systems that may retain residual copies for a limited period.

Security

We implement reasonable physical, organizational, and technical safeguards appropriate to the sensitivity of the information we hold, including access controls, secure transmission where applicable, and vendor diligence. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for notifying us promptly of suspected unauthorized access.

Your rights and choices

Subject to applicable law, you may request access to the personal information we hold about you and ask that we correct inaccurate information. You may withdraw consent to certain optional uses (such as marketing), subject to legal or contractual restrictions. You may file a complaint with our Privacy تماس at order@cateringtoronto.app or using the phone or messaging options on our تماس page. If your concern is not resolved, you may contact the Office of the Privacy Commissioner of Canada (OPC) or, where applicable, a provincial privacy commissioner. We will respond to verified requests within a reasonable timeframe.

Minors

Our services are intended for adults and for organizations placing orders for workplace or event use. We do not knowingly collect personal information from children under 13 for marketing purposes. If you believe we have collected information from a child in error, contact us and we will take steps to delete it where appropriate.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top will change when revisions are posted. Material changes may be highlighted on the site or communicated where appropriate. Continued use of our website or services after updates constitutes your acknowledgment of the revised policy, to the extent permitted by law.